Frequently Asked Questions

ayr is a UK-based, evidence-backed eczema support system created by people who understand the daily realities of living with eczema. We offer practical care boxes, digital guides, and a welcoming community—all designed to help you reclaim your skin and feel more in control of your journey.

You can reach us at ayr@velmventures.com. We aim to respond within 2 working days.

Every box includes an invite to our WhatsApp support circle—an uplifting, judgment-free space for sharing wins, asking questions, and joining expert Q&As. You’ll never have to navigate eczema alone.

Because our products are personal care items, we can’t accept returns. If your box arrives damaged or faulty, contact us within 14 days for a refund or replacement.

You can do either—choose a one-off box or subscribe for regular support. Subscriptions come with free shipping and exclusive community perks.

We currently ship across the UK only.

Orders are dispatched within 3 business days. - Evri: 2–4 business days after dispatch - Royal Mail Tracked 48: 2–3 business days - Express: 1–2 business days You’ll get a tracking number as soon as your order is on its way.

You can choose between Evri (affordable, flexible) and Royal Mail (trusted, premium). Express shipping via DPD or Royal Mail Tracked 24 is also available for those who need their box in a hurry.

No. Our guides and products are evidence-based and supportive, but not a substitute for professional medical care. If you have concerns or your eczema worsens, please consult your healthcare provider.

ayr is for anyone navigating eczema, especially young professionals who want real, effective support that fits into busy lives. Whether you’re new to managing eczema or looking for a fresh approach, you’re welcome in our community.

Yes! Every product is chosen for its gentle, fragrance-free, and evidence-backed profile. We always recommend patch testing and following the included guides for best results.

If your order hasn’t arrived within 7 business days of dispatch, please contact us. If it’s not delivered within 10 business days, we’ll arrange a replacement or refund.

We offer flat-rate shipping for one-off orders (shown at checkout), and free shipping for all subscription boxes.

Our digital guides walk you through every step of your skin care routine, from patch testing to daily habits and flare management. They’re practical, research-based, and included with every box.

If you follow our protocol for 30 days and don’t see any visible progress, we’ll make it right with a refund or extra support. Just take a photo on Day 1, follow the steps, and share your before/after photos and feedback with us.

Our digital guides are always free and non-refundable.

Let us know—your feedback helps us support you better.

Each box is carefully curated for a specific stage of your skin journey. For example: - Barrier Moisture Discovery Box: Sample-size moisturizers, anti-inflammatory options, patch test tools, a digital Calm Skin Guide, and a welcome to our support group. - Bath Flare Rescue Box: Soothing bath sachets, Dead Sea salt, a bleach bath kit, balm, gloves, and a digital rescue guide. - Lifestyle Comfort Box: Cotton gloves/socks, laundry care samples, environmental tips, and a digital lifestyle guide. All boxes come with a personal invitation to join our supportive WhatsApp community.